Is technical support free?

Yes. Send your model number and photos of the mechanism and we identify the correct part before you buy, at no cost.

What photos help identify a part?

Three photos solve most cases: the model label, the mechanism with the lid or cassette door open, and the old part next to a ruler.

What if the part is not manufactured anymore?

The workshop machines pinch rollers, idler tires, gears and belts to measure, with feasibility and price confirmed before any payment.

TECHNICAL SUPPORT

Not sure which part fits? Ask the workshop.

The people answering repair these machines themselves. Send the model number and a photo of the mechanism, and we identify the right part before you spend anything. This service is free.

Your name

Brand and model (exactly as printed on the unit)

What do you need?

Describe the problem or the part

Photos of the part or mechanism (optional, up to 10)

A photo of the mechanism or the old part helps us identify it faster. JPG, PNG or phone photos, we resize them automatically.

FREE. ANSWERED BY A TECHNICIAN, AS SOON AS WE CAN.

Try the finder first, it's instant

The compatibility finder covers over 50,000 confirmed model references. Type your brand and model, partial searches work too. If your model is there, you get the answer in seconds instead of waiting for an email.

What photos help the most?

Three photos solve most cases: the model label (usually on the back or bottom), the mechanism with the lid or cassette door open, and the old part next to a ruler if you already removed it.

Can't find the model number?

Look on the back panel, the bottom plate, or inside the cassette door. Our guide on finding your model number shows where each brand hides it.

The part isn't manufactured anymore

That's what the workshop is for. We machine pinch rollers, idler tires, gears and belts to measure. Start a custom part request and include the measurements or the worn part itself.